Frequently Asked Questions
PRODUCT CARE:
A little guide to make sure your jewels last as long as possible <3
- It is important to keep them in a dry space as water and moisture could potentially damage the jewelry.
- If your earrings get dusty gently brush them off with a soft, clean brush, I recommend a soft paintbrush or makeup brush.
- If you get any water on the earrings lightly dab them dry with a cloth, don't wipe them, as that could damage the jewelry, especially if the item has shrink plastic charms.
- Keep your jewels safe and protected in a jewelry box when you aren’t wearing them, that helps ensure as little damage as possible to the pieces.
Do you ship to ______?
I ship to all European countries (including UK), Canada, USA, New Zealand and Australia. I’ve has issues with shipping orders to the middle east and Asia before, therefore I can no longer ship there. Thank you for your understanding :)
What is the shipping cost? And how long does it take?
I have a processing time for orders on around 3-5 business days, and then your order will be shipped out! The shipping time depends heavily on the location.
National standard UNTRACKED shipping (PostNord) - 39 DKK - Aprox. 3-5 business days
EU shipping UNTRACKED with PostNord - 49 DKK - Aprox. 3-10 business days
International standard UNTRACKED shipping (PostNord) - 69 DKK - Aprox. 6-10 business days
PSA! Most international orders (UK, USA, Canada) will go through customs before arriving which may add time to the total shipping time.
What happens if my package doesn't arrive or arrived damaged?
Please do contact me! You can contact me through the contact page here on the website, or through my mail moonbeamcraftss@gmail.com or my Instagram pages @moonbeamcraftss & @moonbeamchainss (possibly quicker response time). Then we will get everything sorted out!
What materials do you use?
For metal findings I try my best to only use hypoallergenic stainless steel as silver coated copper tends to oxidize over time, it is simply to ensure the best quality products at an affordable price. It also ensures the proper durability, so your jewelry will last you a long time!
The beads I use are a mix of thrifted beads, crystal beads and high-quality glass beads from various other small shops.
How heavy are your earrings?
It highly depends on the number of beads on the earrings and their size. Many of the simpler designs are relatively lightweight, but the more complex designs vary in weight. A good way to determine if the earrings may be too heavy for you is to look at the amount of beads / materials used for the earrings. But if you have any questions, please contact me I will gladly help!
Do you take custom orders?
I do! custom orders are currently open, I have two slots open! I will be updating on my instagram account (@moonbeamcraftss) when the next slots are filled, when I close customs and when they reopen!
More information on custom orders:
Prices heavily depend on which dream piece you are looking for me to bring to life. I currently have start prices for beaded earrings and necklaces, however if you are looking to get a charm/keychain or bracelet made I will figure out the best possible price if you contact me. You can contact me through Instagram (@moonbeamcraftss) or my mail moonbeamcraftss@gmail.com